This Privacy Policy describes how CypherCore ("we," "us," or "our") collects, uses, and discloses information when you use our software application (the "App") and related services. Our App serves as a secure interface to manage digital assets stored on hardware wallets. Your privacy and security are fundamental to our design and services.
1. Information We Collect
Our philosophy is to collect the minimum information necessary to provide and improve our service. Crucially, the App is designed so that we never have access to your private keys or recovery phrase.
1.1. Information We Do Not Collect
We want to be explicit about the sensitive information we never collect or store:
- Your hardware wallet's private keys or your 24-word recovery phrase.
- Personally Identifiable Information (PII) that directly links your identity to your blockchain addresses. We do not require account creation with email, name, or phone number to use the core features of the App.
1.2. Information We Collect Automatically
When you use our App, we may collect the following types of information:
- Public Blockchain Data: Our App reads public data from various blockchains to display your balances, transaction history, and other portfolio details. This data is public by nature and is not linked to your personal identity on our servers.
- Usage Data: We collect anonymized data about your interactions with the App, such as features used, buttons clicked, and screens viewed. This helps us understand user behavior to improve functionality and user experience. This data is aggregated and cannot be used to identify you.
- Device and Connection Information: We may collect information about your device (e.g., operating system, device model) and connection (e.g., anonymized IP address). This is used for security purposes, analytics, and to ensure compatibility.
2. How We Use Your Information
We use the limited information we collect for the following purposes:
- To Provide and Maintain the Service: To display your portfolio, synchronize with the blockchain, and enable you to manage your assets.
- To Improve and Personalize the App: To analyze usage patterns and feedback to enhance our features, performance, and user interface.
- For Security and Fraud Prevention: To monitor for suspicious activity, protect against malicious attacks, and ensure the integrity of our services.
- To Provide Customer Support: If you contact us for support, we will use the information you provide to resolve your issue.
3. How We Share Your Information
CypherCore does not sell, rent, or trade your information with third parties for marketing purposes.
- With Blockchain Networks: When you initiate a transaction, the transaction data is broadcast to the relevant public blockchain network. This is an inherent part of how cryptocurrencies work.
- With Service Providers: We may use third-party companies for services like data analytics and cloud hosting. These providers are contractually obligated to protect the data and are prohibited from using it for any other purpose.
- For Legal Reasons: We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
4. Data Security
We implement robust technical and organizational measures to protect the information we handle. The security of your assets, however, is a shared responsibility. The core of our security model relies on your hardware wallet keeping your private keys completely offline. Always follow best practices for managing your recovery phrase and device PIN.
5. Data Retention
We retain automatically collected anonymous data only for as long as necessary to fulfill the purposes outlined in this policy, such as for analytics and security logging. As we do not create user accounts, we do not store personal profiles.
6. Your Rights
Since we collect minimal personal data, the applicability of rights like access, rectification, or erasure (e.g., under GDPR or CCPA) is limited. If you have any questions or concerns about the data we handle, please contact us through the methods provided below.
7. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect any information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at: [email protected].